I've had this grants.gov update in my draft folder for awhile now. Sorry I haven't published it sooner. This technical grants.gov stuff is pretty boring, but there's nothing worse than trying to find information about grants.gov in a hurry, so I push myself to read whatever they send.
By the way, if you haven't used the new Grants.gov Adobe system Federal agencies are now using, allow plenty of time ( an extra day or two) for the upload. Everything went fine as I prepared to upload the last Federal grant I did until I clicked on submit. The system went off into La-la land.
The Help Desk had to walk me through some convoluted tricks to get my application loaded. I wouldn't want to 1) try to reach them and 2) follow the directions while the clock was ticking away.
So, here are some new (well, they were new when I put them into my draft folder mid-September) Grants.gov resources.
New Troubleshooting Tips Webpage Added to Grants.gov
Grants.gov has added a troubleshooting tips page as an additional resource for applicants. The new resource concentrates on common troubleshooting issues such as verifying your Authorized Organization Representative (AOR) status, login for E-Business Point of Contact (E-Biz POC) and accessing search results. These troubleshooting tips can help you quickly resolve your technical issues. To visit the troubleshooting tips page
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I like to submit my Federal grants at night when everything is quieter. If you're inclined to do that, too, be aware that the Help Desk closes at 9 pm. When I needed help it was 8:20 pm. The person who helped me was great -- knowledgeable and pleasant. We worked steadily through the secret process (you'll never find it documented anywhere) and finished right at 9 pm.